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These terms set out the agreement between you and ac600 — covering how your account works, what transactions are permitted, and what we expect from each side. Access to ac600 depends on your local law and eligible region, so read these terms carefully before using the platform.
These terms govern every interaction you have with ac600 — from the moment you register an account through to each deposit, withdrawal, and session on the platform. When you use Rocket or Upay to fund your account, the transaction falls squarely within the scope of this agreement. The same applies to any bKash or Nagad transfer you initiate through your account wallet. We have written these terms to be readable, not to bury obligations in legal jargon. That said, certain provisions — particularly those touching eligibility and access — depend on the laws of your country or region. Bangladesh users should take note that availability of specific features and payment routes may be subject to local regulatory conditions we cannot predict or guarantee on your behalf. You accept these terms when you create an account, make a deposit, or continue using the platform after any update we publish. We will notify you of material changes through your registered contact details. If you disagree with a revision, the right course is to stop using the account and contact our support team before your next transaction. We keep a record of the version you accepted so both sides have a clear reference point.
Understanding exactly what falls inside these terms — and what sits outside them — helps you know where to direct questions and what protections apply to your account.
Your login, session activity, password resets and identity verification steps are fully covered by these terms. Any dispute about account access should be raised through our published support route before taking further action.
Deposits and withdrawals made via Rocket, Upay, bKash or Nagad are governed here. We record each transaction in your account wallet history, which you can review at any time from the account area.
Games, odds displays, promotional notices and lobby content published by ac600 sit within this policy. Content supplied directly by Pragmatic Play, Bigtime Gaming, Spadegaming or JDB is governed by those studios' own terms.
External payment processors, mobile wallet providers and network carriers operate under their own terms. ac600 is not responsible for delays or errors originating on those third-party systems, though we will assist in tracing any affected transaction.
These terms are not one-sided. You have concrete options when something in your account needs attention. Your transaction history — every Rocket withdrawal, every Upay deposit — is stored in your account and accessible from the wallet section at any time. If a record looks wrong, you can flag it directly rather than waiting for a statement cycle. Correcting account details such as your registered contact number or linked mobile wallet is handled through the account settings page. We verify changes to payment-linked details for security reasons, so allow a short processing window after submission. If you have a question about how a specific term applies to your situation, our support team is the right first contact — not a public forum or third party. For anything that feels unresolved after initial contact, you can formally request a policy review by submitting a written query through the support channel marked for account queries. We log every formal request and respond in writing.
Open the wallet section in your account to see a full log of deposits and withdrawals, including Rocket and Upay transactions. Each entry shows the amount, method and status.
Update your registered mobile number or linked wallet from the account settings page. Changes to payment-linked details require a brief verification step before they take effect.
Contact support through the published route if a term is unclear or you believe it has been applied incorrectly. Our team will respond in writing so you have a record of the answer.
Submit a written request via the account query channel if your concern is not resolved at first contact. We log the request and provide a written response tied to your account reference.
If a term in this agreement raises a question or you need to flag a transaction, use the support routes published on the site. We do not publish response-time commitments here because those depend on query volume and the nature of your request.
Open the chat widget from any page on ac600 to reach the support team directly. Use this route for account access issues or urgent transaction queries related to these terms.
Send a written query to the address listed in the Help section of your account. Email is the right channel for formal policy questions where you need a documented response.
The Help section inside your account covers common questions about transactions, access and policy scope. Check there first — many terms questions are answered with step-by-step account guidance.
Your account data and transaction records are managed under the principles set out in this section. We hold only the information needed to operate your account and process your Rocket or Upay transactions accurately.
We collect the account and payment data needed to process transactions and verify your identity. We do not sell personal data to third parties. Your Rocket and Upay transaction records are held securely and accessible to you through the account wallet at any time.
We use cookies to keep your session active, remember your preferences and understand how the platform is used. You can adjust cookie settings through your browser, though disabling certain cookies may affect account functionality on mobile and desktop.
Your account is your responsibility to keep secure. Use a strong password and do not share your login with anyone. If you suspect unauthorised access, contact support immediately using the live chat route so we can lock the account while you regain control.
We may revise these terms periodically. When we do, we will notify you via your registered contact details before the change takes effect. Continued use of your account after the effective date constitutes acceptance of the revised terms.
These are the questions our support team receives most often about this policy. If your question is not here, use the live chat or email route in the support section above.
Yes. Every deposit and withdrawal you make via Rocket or Upay is covered by this agreement. Your transaction records are stored in the wallet section of your account and you can review them at any time. If a transaction entry looks incorrect, contact support through the published channel.
We notify you of material changes before they take effect. If you disagree with a revision, stop using your account and contact support before your next transaction. We will note your objection and advise on next steps, including account closure if that is what you prefer.
Open the wallet section inside your account. Every deposit and withdrawal — including Rocket, Upay, bKash and Nagad activity — is listed there with the amount, method and current status. No separate request is needed to view your own records.
Yes. Go to account settings to update your registered mobile number or linked wallet. Changes to payment-linked details go through a short verification step before taking effect. If you cannot complete the change yourself, contact support via live chat or email for assistance.
Send a written query through the email support route listed in the Help section of your account. Mark it as a formal policy query. We log every submission and respond in writing tied to your account reference so both sides have a clear record of the exchange.
ac600's terms cover the transaction from your account side. Rocket and Upay operate under their own network terms for the payment infrastructure. If a delay or error originates on the network side rather than your account, we will help trace it but cannot override the processor's own policies.