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Your ac600 account runs on local payment routes — Rocket as the primary channel for both deposits and withdrawals, and Upay as the tested alternative. Every funding action happens inside your signed-in account area, where the fields, limits and confirmation steps are shown to you directly.
When you are ready to add funds, open the deposit section from your signed-in account dashboard. The cashier screen shows you the available local routes — Rocket is the primary option listed at the top, with Upay shown as an alternative beneath it.
Log in and go to the banking or cashier section of your account. The deposit option is visible from the main account menu on both mobile browser and desktop.
Select Rocket if that is your active mobile wallet, or Upay if you prefer that route. The screen shows only the methods configured for your account region.
Type the amount you want to deposit. Review the summary shown on screen, then confirm. Do not close the page until the confirmation message appears.
Once the deposit clears, your updated balance appears in your account header. If the balance does not change within a reasonable time, check your transaction history first.
Withdrawals follow a similar path to deposits — open the withdrawal section from your account dashboard while signed in. You will see Rocket and Upay listed as the configured payout routes. Choose the wallet you want to receive the funds, enter the amount, and complete any identity or ownership fields the screen asks for.
Go to the withdrawal section and choose Rocket or Upay. The route options displayed reflect what is active on your account — only configured methods appear.
Type the amount you want to send to your wallet. The screen may show a minimum or maximum figure; follow whatever the account area displays.
Fill in any ownership or identity fields shown on the screen. These vary by account status. Follow the instructions exactly as displayed rather than skipping any step.
After submitting, check your account transaction history for a status update. If the status shows pending, wait before contacting support; duplicate requests can delay the process.
At certain points — often before your first withdrawal or after account activity crosses a threshold — your ac600 account area will prompt you to complete identity or ownership checks. The exact fields vary: what appears on your screen depends on your account history and the current stage of review.
Verification requests appear as prompts inside your signed-in account, not as external emails by default. Check your account dashboard if a withdrawal is held pending a check.
The fields displayed in your account area are the ones that apply to your account at that stage. Do not send documents that were not requested — submit only what the screen asks for.
Information you provide must match what your Rocket or Upay wallet holds. Mismatches between account name and wallet registration are a common source of delays.
If a step is unclear or a prompt does not resolve after you have submitted the information, reach out through the support contact visible in your account area for account-specific help.
Your ac600 account is configured to work with the local mobile wallet routes most used in Bangladesh. Rocket is the primary deposit and withdrawal channel. Upay is the tested alternative route.
Primary deposit and withdrawal route. Widely used across Bangladesh. Select it from the cashier screen and follow the wallet confirmation steps shown.
Alternative mobile wallet route. Configured as a secondary option. Available where shown in your account's payment section.
Shown for eligible accounts. If Bank Transfer appears in your cashier screen, follow the account and reference details displayed there.
After any deposit or withdrawal, your ac600 account transaction history and your mobile wallet history should each carry a matching record. If the two records do not align — for example, your wallet shows a deduction but your account balance has not changed — the transaction reference number is the key piece of information to have ready before conta
Every transaction generates a reference or order number on the ac600 side and a transaction ID on your Rocket or Upay side. Write down or screenshot both at the time you transact — these are the identifiers support needs to trace a payment.
Your ac600 transaction history shows status labels such as pending, completed or failed. A pending status means the system is still waiting for a payment confirmation. Check the label before assuming a transaction has failed.
Open your Rocket or Upay wallet history alongside your ac600 account history. A completed deposit should appear in both with amounts that match. A discrepancy — wallet deducted but ac600 not credited — is the scenario to report to support.
Keep a screenshot of the wallet confirmation screen and the ac600 confirmation screen for any transaction you complete. If you contact support, these two images alongside the reference numbers reduce the time needed to investigate.
Keeping your account and payment records secure comes down to a small number of consistent habits. The checks below are the practical ones that matter for your ac600 account specifically — not generic advice, but the concrete steps that apply to how this account and these payment routes work.
Always access ac600 through ac600. Before entering your login credentials, check that the address bar shows the correct domain. Bookmark it rather than following links in messages. A mismatched domain is the clearest sign of a phishing attempt and the simplest one to catch before it causes a problem.
When your account requests an identity or ownership check, complete it through the fields shown inside your signed-in account only. We do not ask for identity documents through messaging apps or external email links. If someone contacts you claiming to need your documents outside the account area, that contact is not from us.
The Rocket or Upay number you use for deposits and withdrawals must be registered in your own name. Sending to or receiving from a wallet in another person's name creates a mismatch in the account record and can hold a withdrawal pending review. Use only the wallet that matches your account registration details.
The published support path for your ac600 account is accessible from inside the signed-in account area. Use that route for any question about a transaction, a pending withdrawal, or an account check. Do not share login credentials, OTP codes, or wallet PINs with anyone — our support team will never ask for them.
These are the questions we hear most often about deposits, withdrawals and account checks. If something specific to your account is not covered here, the support contact in your account area is the right next step.
Log in, open the cashier or banking section, and select Rocket from the deposit options. Enter your amount and follow the confirmation steps shown on screen. Your balance updates once the payment clears on both the wallet and account sides.
Rocket is the primary withdrawal route configured on ac600. Upay is the tested alternative. The routes shown in your account cashier reflect what is active for your account — only check your own cashier screen for the current options.
Check your Rocket or Upay wallet history first and confirm the transaction went through on the wallet side. Then check your ac600 transaction history for a pending status. If both histories show a completed transaction but the balance is still wrong, contact support with both reference numbers.
Timing depends on your wallet provider and network conditions at the time you submit. We do not publish a fixed window. After submitting, monitor the status label in your ac600 transaction history and check your wallet once the status shows completed.
Your account area will show a prompt when a check is required — often before a first withdrawal or after certain account activity. Follow the fields displayed inside your signed-in account exactly. The screen is the authoritative guide for what your account needs at that stage.
No. The wallet number you use must be registered in your own name and match your ac600 account details. Using a wallet registered to another person creates an ownership mismatch that can hold your account pending review until the details are reconciled.